Hi Julia,
Thank you very much for placing your order and your review!
We are sorry to read that you did not receive the luxury gift box with your order! This is obviously not the intention and not the service we want to provide.
Could you please send an e-mail with your order number to wecare@tisento-milano.com?
Then we will make sure a suitable solution is provided.
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO