Hi Zhuoma,
Thank you very much for posting your review.
We are very sorry to read that your bracelet broke. This is obviously not the intention and how unfortunate to read that you could not be helped at the jeweller's.
Could you please send an e-mail to wecare@tisento-milano.com stating that you bought the jewellery at a jeweller and a photo of the jewellery?
Then we will be happy to help you there!
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO